Reference

How ns1221 Handles Your Personal Information

This Privacy Policy explains exactly what data ns1221 collects when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we keep that information secure.

Account data kept secureDANA, OVO, GoPay wallet info protectedNo third-party sale of your dataClear data retention policyYour right to request deletion
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ns1221 How ns1221 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat team handles privacy queries around the clock. If you want to know what data we hold on your account, or if you need to update your registered OVO or GoPay number, start a chat session directly from your account dashboard. We aim to respond within the same session.

Email Privacy Request

For formal data requests — including access, correction, or deletion — send us an email through the contact address listed in your account settings. Include your registered account name and the e-wallet number linked to your profile so we can verify your identity before processing the request.

Account Settings Panel

Minor data updates, such as changing your linked DANA number or updating your contact email, can be done directly inside your account settings without contacting support. For changes that affect payment routing or security credentials, our team will verify the request before applying it.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every privacy measure we apply is designed around how you actually use your account — depositing via DANA, checking your balance on mobile, or reaching support when something needs fixing. The six practices below cover the areas that matter most to your account security and your rights as someone whose data we hold.

Encryption at Every Step

All data passing between your device and our servers is encrypted using SSL. This applies to your login session, any payment instruction you send via GoPay or OVO, and any message you send through our support chat.

Cookie Use and Your Choices

We use cookies to keep your session active, remember your preferred language, and measure which parts of the account flow are working well. We do not use cookies to track your activity across unrelated websites.

Account Security Controls

Your account is protected by a password and, where enabled, a one-time PIN sent to your registered mobile number. If we detect a login from an unfamiliar device or location, we may trigger an additional verification step before granting access.

Data Retention Timeline

We keep your account data for as long as your account remains active and for a defined period after closure, as required under applicable law in Indonesia.

Who Has Access to Your Data

Within ns1221, access to personal data is limited to team members who need it to operate your account — payment processors, fraud review, and support staff. We do not sell your data to marketers.

Your Rights and How to Exercise Them

You have the right to request a copy of the data we hold on you, to correct inaccurate information, and to request deletion of your account data where no legal retention obligation applies.

Common Questions About Your Privacy on ns1221

These are the questions our account holders ask most often about how we collect, store, and manage personal data. If yours is not listed here, our live chat team can address it directly.

We collect your name, email address, and mobile number when you register. If you link a payment method such as DANA, OVO, or GoPay, we also store the wallet number you provide. Technical data — your device type and IP address — is collected automatically during each session to support account security.

Yes. Any e-wallet number you link to your account is stored in encrypted form. We never store full payment credentials in plain text, and these numbers are not visible to internal teams outside those responsible for routing your specific transaction. The data is used only to process your deposit or withdrawal instructions.

We share data only with service providers who help us operate the platform — for example, the payment gateway handling your GoPay transfer. These providers work under strict data-processing agreements and cannot use your information for any other purpose. We do not sell personal data to advertisers or data brokers.

After account closure, we retain records for the minimum period required under applicable Indonesian regulations — typically covering transaction history linked to DANA, OVO, or GoPay activity. Once that retention period expires, we securely delete or anonymise the data so it can no longer be linked to you.

Yes. Send a data access request via email to the address shown in your account settings, or raise it through live chat. Include your registered account name and linked e-wallet number so we can verify your identity. We will compile and deliver your data summary within a reasonable timeframe after verification.

Basic updates — such as your email address or linked DANA number — can be made directly in your account settings panel. Changes that affect payment routing or security credentials, like updating your registered OVO number, require a verification step from our support team before the change is applied to your account.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand how the account flow performs. We do not use cross-site tracking cookies. You can manage or disable cookies in your browser settings at any time; this will not permanently lock you out of your account.

If we become aware of a breach that affects your personal data, we will assess the scope, contain it, and notify you through your registered email address where legally required to do so. We will also take immediate steps to secure the affected systems and, where necessary, prompt you to reset your account credentials.

Contact us via live chat or email and request account deletion. After we verify your identity and confirm there are no outstanding balance or pending transaction issues on your account, we will process the deletion. Some records may be retained for the minimum period required by Indonesian law before full removal.

Start with our live chat support team — they handle privacy queries around the clock and can escalate to the relevant internal team. For formal written complaints, use the email contact address in your account settings. We aim to acknowledge formal complaints quickly and resolve them with a clear written response.

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